Overall recommendations post the heuristic evaluation:

1. Consistent visual design - Shared design system to maintain consistency and reduce cognitive load.
2. Dynamic system performance - Responsive and dynamic system to help users stay informed and perform tasks efficiently.
3. Clear, concise language & content - Avoid jargons and abbreviations. Shorten the learning curve by using simple language and content that’s easy to consume.
4. Intuitive onboarding - An intuitive information architecture close to the user’s mental model and an informative onboarding experience.

Proposed Intranet experience was broadly covered in the following artefacts:

A qualitative and a quantitative research track was set up. I contributed to the latter, carrying out an heuristic evaluation for the business critical applications in myWipro(existing intranet portal).

1. We had detailed walkthrough with the teams managing the applications to uncover and asses every interaction present.
2. A sitemap was then created for better understanding of the current system in place.
3. Allowing me to now easily explore the applications on my own and score any issues found against a usability criteria based on the heuristic principles by Jacob Nielsen.
4. The findings were then documented with screenshots and overall recommendations were provided to fix the issues found.

This was then shared back with the client along with the findings from user interviews as part of the qualitative track.

The programs in the intranet that would be required by wipro were then broadly classified into following 8 categories:

1. Onboarding
2. Communication & Smart Notifications
3. Data Collection & Analysis
4. Employee directory - Finding the right person
5. Help and Support
6. Internal Wipro apps
7. Engagement strategy
8. Content strategy

Leading to a system blueprint was created based on the findings from the discovery phase consisting of the following:

1. Backstage comprising of Epics, User and System Objectives, Programs and Actions, Dependencies and a Build Overview.
2. Actors being the employees, system, other employees enabling the system and other third-party organisations.
3. Front-stage comprising of the Intranet interface with relevant touch-points to cater to various user experiences during an employee lifecycle.

All features and touch-points listed in the system blueprint were then shared back with the client to prioritise and create backlog for the wireframing and visual design sprints.

Post the consensus with the stakeholders we moved on to creating wireframes. A brand design exercise was run in parallel till the wireframes were frozen. Once we had the final sign off for the wireframes, we dived into doing visual design explorations anq quickly settled on a direction. We then skinned all the agreed upon wireframes as clickthrough prototypes.

I also got the opportunity to explore some motion design element on the home page of the intranet to reflect the dynamic nature of the system.

Post detailed demos and walkthrough to the client, I had to help them select a white-label intranet provider that could fulfil all the features and provide the experience we had proposed for the Intranet. We had shared an RFP and had a lot of calls with prospective platforms, before going ahead with Unily.